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Questions and Answers:
MISCELLANEOUS
1. Who takes care of
potholes?
Road repairs are generally the
responsibility of the owner of the road. This may be
the municipality, state Department of Transportation, county, property owners
association or residents on a private road. MTMA (Moon
Township Municipal Authority) will restore any areas impacted during
construction or maintenance related work. Please call
412-264-4300 to notify us of your concerns.
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2. Are storm drains
connected to the sanitary sewer?
Storm drains are above ground open drainage ditches or
belowground systems of pipes that collect and carry off
rainwater. The storm drain system is not connected to the
closed MTMA sanitary sewer system. No surface or
ground water may flow to a homes sewer plumbing or an MTMA
sanitary sewer.
The only MTMA owned storm drains are on MTMA owned property,
such as treatment plant sites.
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3. Who is responsible for
the storm drain?
A property owner or the governmental body that owns an
adjacent roadway may own storm drains. Many storm
drains are privately owned. Some are owned by the
municipality or roadway owner.
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4. What are the round
metal covers I see in the street?
There are covers in the street, shoulder of the road and
even in customers' yards. These covers are over water,
sewer, storm drain, telephone, and gas structures. Most
covers have some type of identification.
MTMA covers are located:
- over water valves and blow-offs in the street,
shoulder of the road, and right-of-ways areas;
- over manholes in the street, shoulder of the road,
and in right-of-ways areas; and
- at the property line covering meters and curb boxes
(the water turn on/off valve) sewer clean outs,
and site tees.
- Meter pits and sight tees are
customer owned.
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5. Whom do I contact
about a broken, loose or missing cover?
If you have identified the cover as water or sewer, contact
MTMA at 412-264-4300. Please advise us of the exact location
and, if possible, give us the approximate size of the
cover/opening.
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6. Why did I receive an
estimated bill?
- An estimated bill is generated by our computerized
billing system when circumstances such as: inclement
weather, inaccessible or obstructed equipment, locked
gates, or no one at home (to name a few reasons)
prohibit our field employees from obtaining an actual
meter reading. We also may estimate usage when there are
questionable changes in current consumption compared to
historical usage.
- A residential customer's usage is estimated based on
the household's previous usage for the comparable
period. When there is a new owner/occupant at the
property, the estimated bill is based on a recent
Average Daily Consumption.
- Commercial customers' bills are estimated based on
the previous occupants' Average Daily Consumption
If we are unable to obtain an
actual meter reading, the field service representative will
leave a card at the property requesting that you supply us
with an actual reading from the inside meter as soon as
possible.
If you prefer, rather than mailing the card, you can provide
a reading to MTMA by phone. Simply call 412-264-4300 during
normal office hours.
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7. I just moved into/out
of a house or apartment. What do I have to do?
Please contact MTMA at 412-264-4300 with the following
information:
- The name and address of the settlement
attorney/title company or the person receiving the final
bill and the name of the new owner.
- The settlement date or the date you move in or out
of the property, we will need the meter reading; access
to a meter inside the premises may be necessary.
- The recycle materials container should stay with the
property for use by the new resident. Advise the MTMA
office if there is no recycle container, one will
be provided.
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8. What if I can't afford
to pay my bill all at once?
MTMA can assist you if you are unable to pay your entire
current bill prior to the due date indicated on the face of
the water/sewer/solid waste bill.
Payment arrangements: If your current bill is unusually
high, or if your are having difficulty paying a normal bill
due to extenuating circumstances, payment arrangements can
be initiated on the current bill. All past due bills must be
paid in full before an installment plan can be implemented.
This arrangement allows you to make weekly, biweekly, or
monthly payments and ensures that the service remains
uninterrupted. A 1.5 % late fee is assessed to the unpaid
balance remaining on the account after the due date printed
on the bill. Delinquent accounts are charged 1.5 % interest
per month. If you want to initiate a payment arrangement,
please call us at 412-264-4300, extension 118. Failure to
maintain payment arrangements will result in termination of
service.
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9. What do I do if I have
a billing problem?
Call us at 412-264-4300 between 8:00 a.m. and 4:45 p.m.,
Monday through Friday. We will review the account thoroughly
to determine whether the charges qualify for a reduction
according to MTMA policies and guideline. If, after our
review, you are unhappy with the result, you may appeal your
case to the MTMA General Manager.
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