1700 Beaver Grade Rd Ste 200
Moon Township, PA 15108
412-264-4300
Fax: 412-262-9482
Hours: Monday - Friday 8:00 AM - 4:45 PM
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Moon Township Municipal Authority 1700 Beaver Grade Rd Ste 200 Moon Township, PA 15108 412-264-4300 Fax: 412-262-9482 Hours: Monday - Friday 8:00 AM - 4:45 PM |
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Sanitary Sewer Backup Procedures While only a handful of our customers experience a sewer backup each year, we know that when it does occur, it can be a stressful experience. Therefore, we've put a plan in place to help our customers through the process. If you are experiencing a sewer backup, call the Moon Township Municipal Authority (MTMA) first at 412-264-4300 between 8 a.m. - 4:45 p.m., Monday - Friday. After 4:45 p.m. or on weekends, report backups to the Moon Township Police Department at 412-262-5000 - they will relay the information to the MTMA. We are available 24 hours a day, seven days a week to assist you. A MTMA representative will generally get to your home within 90 minutes of your call. MTMA representatives will provide an on-site inspection to verify that the public sewer main serving your home is functioning properly - this is a free service to you and may save you costly, unnecessary plumbing and repair bills. If we find that there is a problem with our main, we will repair it. In addition, we will replace improvements disturbed by our workers such as lawns or pavements. Our staff will also assist with clean-up and disinfection of impacted areas caused by a backup of the MTMA sanitary sewer main. If we find that there is no obstruction in the public sewer, then it may be necessary for you to contact a plumber to check the condition of the sanitary sewer service line serving your home or business this line is owned by you. The MTMA recommends that you solicit firm sewer service line repair or replacement quotes from at least 3 reputable contractors before authorizing any work. DON'T ALLOW YOURSELF TO BE PRESSURED INTO A QUICK REPAIR COMMITMENT. Insurance Coverage For Sanitary Sewer Backups Following the unpleasant event of a sanitary sewer system backup, some sanitary sewer customers have learned that neither their insurance company nor the Moon Township Municipal Authority (MTMA) is responsible for damages incurred. The Moon Township Municipal Authority is not responsible for sudden and/or unforeseeable sanitary sewer backups and many homeowners' insurance policies do not provide coverage for these occurrences. Please check your property insurance to verify that you have adequate coverage. In the event of a sanitary sewer backup, you may call the MTMA to verify the sanitary sewer main is not clogged. If the backup is being caused by your sanitary sewer service line, it will be your responsibility to correct. Sewer Backup Insurance Customers can alleviate possible sewer-related damage expenses by contacting their property insurance provider to verify that they have sewer backup coverage. Many homeowners' insurance policies do not provide coverage for these occurrences. Therefore, It would be advisable for anyone on a public sewer system to have such coverage. Always Working Towards Customer Excellence Keep in mind that Moon Township Municipal Authority personnel are continually working towards minimizing the probability of sewer backups. The MTMA remains diligent in the effort to regularly fix, replace and maintain the sewer lines throughout its system. |
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